ph387 Frequently Asked Questions

ph387 strictly enforces the Philippine minimum gambling age of 21 years old. All new registrations require age verification using a valid government-issued ID such as a PhilSys card, passport, driver's licence, or UMID. Any account found to belong to a player under 21 will be permanently suspended and any winnings forfeited, in line with PAGCOR regulations.

ph387 accepts the following Philippine government-issued IDs for KYC verification: PhilSys National ID, passport, driver's licence, SSS or GSIS ID, UMID card, PRC ID, Voter's ID, and Postal ID. Upload a clear photo of the front and back of your chosen ID through your account dashboard. Most verifications are completed within 24 hours on business days.

On the ph387 login page, click "Forgot Password" and enter the mobile number or email address linked to your account. You will receive an OTP or a reset link. Follow the instructions to create a new password. If you no longer have access to your registered number or email, contact ph387 Support via Live Chat in your account dashboard and provide your KYC details for manual verification.

No. ph387 allows only one account per person, per household, and per device. Duplicate accounts violate ph387's Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you believe a duplicate account was created in error — for example, if a family member registered using the same address — contact ph387 Support immediately to resolve the issue.

To permanently close your ph387 account, go to Account Settings and select Close Account, or contact ph387 Support via Live Chat. Before closure, withdraw any remaining balance to your GCash or bank account. Note that account closure is different from self-exclusion — if you are closing your account for responsible gaming reasons, we recommend activating self-exclusion instead, which can be reinstated after the exclusion period ends.

RTP stands for Return to Player — the theoretical percentage of all wagered money a slot machine pays back to players over a large number of spins. An RTP of 96% means the game returns ₱96 for every ₱100 wagered on average over millions of spins. ph387's JILI slot titles typically carry RTPs between 96% and 97.5%. RTP is a long-term statistical average, not a guarantee of winnings in any single session.

Yes . ph387 is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Open ph387 in Chrome or Safari on your smartphone and the site automatically adjusts to your screen size. All games including JILI slots, live dealer tables, sports betting, and bingo are playable on mobile. ph387 also offers a Progressive Web App (PWA) you can add to your home screen for a near-native experience.

Yes. ph387 features a full live casino lobby with real human dealers streaming in real time. Popular live casino games on ph387 include Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and Dragon Tiger — all favourites among Filipino casino players. Live tables run 24/7 so you can enjoy the atmosphere of a Manila casino from anywhere in the Philippines, whether you are in Makati, Cebu, or Davao.

Yes. ph387 Sports covers PBA (Philippine Basketball Association) games including the Commissioner's Cup, Philippine Cup, and Governors' Cup. Beyond PBA, you can bet on NBA, UFC, international football, boxing, and other major sports. Markets include match winner, handicap, over/under, and live in-play betting. ph387 displays all odds in both decimal and fractional formats, with amounts in Philippine Peso (₱).

To self-exclude on ph387, go to Account Settings, select Responsible Gaming, then choose Self-Exclusion. You can select a period of 6 months, 1 year, 3 years, or permanently. Once activated, your account is immediately locked — you cannot log in, deposit, or place bets for the full duration. Self-exclusion cannot be reversed during the chosen period, even by ph387 Support. ph387 also cooperates with the PAGCOR national self-exclusion registry for cross-platform coverage.

Yes. ph387 allows you to set daily, weekly, or monthly deposit limits from your account dashboard under Responsible Gaming settings. Once set, your chosen limit is enforced immediately and cannot be increased for 7 days — giving you a real cooling-off buffer before any upward changes take effect. You can lower your limit at any time with immediate effect. This tool is strongly recommended for players who want to manage their GCash or bank spending on ph387.

ph387 customer support is available 24 hours a day, 7 days a week in both Tagalog and English. The fastest way to reach us is via Live Chat inside your ph387 account dashboard — average response time is under 2 minutes. You can also email the support team at [email protected]. ph387 does not currently offer phone support, but the Live Chat and email channels are monitored around the clock including Philippine public holidays.

If you feel your gambling is no longer under control, ph387 encourages you to act early. Use the Self-Exclusion or deposit limit tools in your account dashboard immediately. You can also reach out to ph387 Support at any time and request that your account be restricted. For professional help, the PAGCOR Responsible Gaming helpline and local mental health resources in the Philippines are available to assist players and their families. Remember: gambling should always be for entertainment only, and is strictly for players aged 21 and above.